When the bank goes quiet
On 20 October 2026 a Google Cloud failure took Revolut down for most of a working day. I've been a customer since 2022, and my card failed at a supermarket till over a €2 lunch. The outage wasn't Revolut's fault. The silence inside the app was a design choice, so I redesigned it.
- P0The tillDeclined, no reason given
- P0The ATMFailed, no notification
- P0The app"Something went wrong"
- P1SupportA chat that was down too
- P1The explanationAn email, hours later
The proposal is an in-app outage mode: an honest banner, the last known balance, a push at the moment of decline, an honest support screen and a personal recovery summary, with the metrics to track it.
Read the case study →Personal concept. Not affiliated with Revolut.



